The German enquiry has been waiting since this morning, the group wants its stay programme, and this week’s review needs an answer. Roona prepares the reply in the guest’s language with your cancellation policy, the group programme in your own template, the months that dropped highlighted next to the occupancy rate. Price, availability and welcome stay yours.
A place to stay is sold in the inbox and in the photo. The German enquiry has been waiting since this morning, the group of thirty wants a stay programme, this week’s mixed review needs an answer, the guest handbook is two seasons old. Roona takes that share of the work in Outlook, Excel and Word, from the rates and policies you have filed, quoting the document each piece of information comes from. The Studio makes the room bright and the terrace golden at sunset, without adding or moving anything in it: a photo that promises what the place does not deliver gets paid for in reviews. Roona books nothing and publishes nothing for you: price, availability and welcome stay yours.
The reply in German, with your cancellation policy taken from your document. Price and availability stay your decision.
Arrival, the room, the meals, what to do around the hotel, in your own template. Group terms still need checking.
The photo brightened, with nothing added or moved in the room. What the guest sees on arrival has to match what they saw online.
An assistant that prepares the reply in the guest’s language, with your rates and your policies taken from your own documents, plus the season highlighted in Excel, the stay programme in Word and room photos that make people book. You read it over and you send.
Yes. The message received is read in its own language and the reply is written in the same one: German, English, Dutch, Italian, Spanish. You read it over before sending, and you can ask for a warmer or a shorter tone.
No. Roona connects neither to your booking engine nor to the booking platforms, and blocks no room. Availability, price and confirmation stay in your hands.
Yes, and it matters: light and sky improve, but the volumes, the amenities and the view stay those of the original photo. Nothing is added or moved in the room. A misleading photo gets paid for in bad reviews.
Roona writes a courteous, precise draft that you read over and publish yourself on the platform. Nothing is published for you, and no review account is connected.
Yes. Give the number of people, the nights and the services: the programme comes out in your Word template, with arrival, the room, breaks, meals and what to do around the hotel, and the group terms taken from the rate sheet you filed.
Same principles: your house rules, your opening hours and your local recommendations are laid out in your own template, in your colours, and you can ask for the English or German version of the same document.
Select the range in Excel or file your statements: Roona calculates the year-on-year gaps, highlights the months that moved and inserts the chart, next to your occupancy rate. The decision stays yours.
If you file it in your property’s memory, yes: every reply picks it up word for word and quotes the document it comes from. What is not in your files is not in the reply.
Yes. Encrypted in your browser, hosted in Europe, kept separate by workspace, never used to train a model. Account erasable, GDPR and the EU AI Act respected.
20 € excluding VAT per month and per account, no commitment: the assistant, the document memory, the file generators, the Office add-ins and the Studio, 100 credits a month. 14-day trial, no credit card.